Chatter Research at a Glance
Chatter Research built a post-purchase tool to engage shoppers after retail purchases through AI-powered surveys sent by text message. According to Chatter, the interface generates a response rate up to eight times higher than conventional feedback-gathering tools and has a 94% completion rate. Its text-based invitation can be sent immediately after a shopper leaves the store. The company is working with brands such as Fanatics, Chase and LUSH.
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Source: Chatter Research[/caption]
What Problem Does Chatter Solve?
Many retailers don’t have insight into customers’ in-store experiences. The most common solution that asks a customer to log on to a web-based survey tied to a customer receipt often fails to capture how customers feel the minute they leave the retail store.
Headquarters
Toronto.
Funding Stage
Seed.
Business Model
Software-as-a-service (SaaS).
Management Team
Simon Foster, CEO & Founder.
Company Outlook
Chatter Research is currently working with Fortune 500 customers in over 3,000 retail locations.
Shipsi at a Glance
Shipsi wants to level the instant shipping playing field by enabling online retailers to offer fast and accurate shipping without having to manage the logistics. The company integrates with clients’ e-commerce checkout page and last-mile delivery networks, including Postmates, Uber and others, so companies can offer same-day delivery. The solution automatically evaluates existing last-mile networks to determine if same-day delivery is possible, and if so, selects the optimal combination of cost and delivery time to present to the shopper. Customers can track deliveries in real-time and receive notifications when a delivery is confirmed, picked up and delivered.
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Source: Shipsi[/caption]
What Problem Does Shipsi Solve?
According to Shipsi, 88% of customers are willing to pay more for same-day delivery, yet only 15% of retailers now offer same-day delivery, and over 25% of shopping cart abandonment is because shipping is too slow. But same-day delivery is a challenge for most companies, and white label integration with last-mile delivery partners requires substantial time and effort.
Headquarters
Los Angeles.
Funding Stage
Seed (recently closed a capital raise for $1.9 million).
Business Model
The company charges based on the number of transactions (tier-based), plus a one-time implementation fee and monthly recurring fee.
Management Team
Chelsie Lee, Co-Founder and CEO.
Company Outlook
The company operates in over 100 cities across the U.S. Current partners include Shopify, Postmates, Uber and Salesforce. Clients include Create the Edit, Mini Dreamers and No Rest for Bridget.
